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Customer Satisfaction
Customer Support
We have provided a lot of information on our site to help you feel comfortable about ordering and using a griddle top. However, if you have a specific question or concern, we are more than happy to answer those. Our goal is to make the ordering process as smooth as possible to get you cooking and enjoying the griddle top in no time.
Shipping Process
Griddle Master uses the United States Post Office (USPS) and United Parcels Service (UPS) to ship our products. Griddle Tops are manufactured and shipped from Kansas via UPS. Our Griddle Accessories are shipped from our Florida Office using USPS. Once we ship your product, we will attach a tracking number to your order and email that to you.
Secure Checkout
Griddle Master is PCI compliant which means we don’t accept credit cards over the phone, only online. All orders are processed online and we NEVER see the customer’s credit card number. We only receive a confirmation code showing that the customer paid. This allows for maximum security protection of your credit card.