Customer Support
Getting Started
Griddle Master wants you to understand that cooking on a griddle top is fun and easy. It saves money by using less gas, cooking faster, and allowing the ability to cook multiple food at the same time and with only one pan (the griddle top). Then cleanup is a snap. We have provided a lot of information on our site to help you feel comfortable about ordering and using a griddle top. You see a lot of restaurants using a griddle top to cook all types of their foods. So why shouldn’t you have that same ability at home, restaurant, food truck or RV . Well now you can. Griddle Master custom makes every griddle top that can fit your BBQ Grill ,Stove top, Tail Gate Grill or charcoal Grill at home or the neighborhood park.
All you really have to do is measure the size you want and go on GriddleMaster.com under products and select the correct product. Our Griddle Top products allow you to enter in the specific Width (left to right), Depth (front to back), Lip size (side walls). A lot more people are ordering a 3 inch lip for multiple reason.With a 3” lip, it makes the griddle more rigid along with the ability to sear the sides of a steak while searing the bottom and top by pushing the steak against the lip. A 3” lip also gives a good side and back splash compared to a 1” lip.
For your convenience, if you order 2 inch lip or higher, we automatically taper (angle downward) the side walls and front lip to 1 ½ inches.
Then we finish off most griddle tops with strategically placed reinforced steel on the sides and bottom. This help to allow the griddle to hold it shape with the changing of temperatures and flames.
So after 4+ years, Griddle Master has proven to be the #1 Griddle Top Manufacturer in the country. Supplying homes and businesses with a product that makes cooking fun and easy.
Payment Methods
Griddle Master is very PCI compliant which means we don’t accept credit cards over the phone, only online. All orders are processed online and we NEVER see the customer’s credit card number. We only receive a confirmation code showing that the customer paid. This allows for maximum security protection of your credit card.
We allow Mastercard, Visa and American Express. Some organizations pay by check and have to send the check to us and then when it clears, we will make the Custom Griddle Top and ship it out.
If sending check,
Make check payable to and mail it to:
Griddle Master, Inc.
6073 NW 167th St Unit C5
Hialeah, Florida 33015
How-To videos
Videos have become a great way to show customers the How-To’s of using the Griddle Master product. This page contains multiple videos that will help you learn how to measure, order, prepare for, season and clean your Griddle Master Griddle Top. If you have any suggestions, questions or need help using our product please. Please call or use the form below.
Shipping & Tracking
Griddle Master uses the United States Post Office (USPS) and United Parcels Service (UPS) to ship our products. If ordering a Griddle Top, we manufacture in Kansas and ship from there using UPS.
If ordering accessories, we ship those from our Florida Office using USPS.
Once we ship your product, we will attach a tracking number to your order and email that to you.
When ordering a Griddle Top along with an accessory kit, we will ship the accessories right away and because the top is custom made, it will ship when it completes.
Griddle Top Maintenance
After regular use of the Griddle Master Griddle Top, you will want to allow the griddle top to cool down for 5 minutes or so and then use a flipper to remove any loose food or oil left on the griddle top. After the initial removal of loose pieces, squirt some water on the top and use your flipper to scrape off and loosen any coated or baked on remnants. After a couple applications of water and wiping off to clean griddle top. Final thing to do is apply a thin coat of oil to coat the griddle top. This help protect the top from the weather. Never keep out in the rain, always keep covered. Treat the griddle top like a cast iron skillet.
If storing for long periods of time, use a thicker amount of oil and you may wish to apply a sheet of aluminum foil to the Griddle top to add an extra barrier from the weather. Make sure to cover all exposed cooking areas of the griddle top.
Griddle Measuring
You will want to be as exact as possible when measuring. Open your grill and measure the inside area that your grates sit on. The width is from left to right. This normally will be the wider number. Depending on the size of your grill, you will need to deduct either 2 or 3 inches from the total width. (2 inches if griddle total width is less than 30 inches or 3 inches for anything over 30 inches wide) This will give heat a way to escape from your grills underneath side. Remember your grill is made for the heat just to rise. We are asking you to allow at least (2 inches, 1 inches on each side for the heat to be able to escape.
Now the depth, measure from front to back. This is the measurement you will want to be the most careful on. Make sure you leave 1/8 to 1/4 inch of room, so the Griddle will just fit in place. If your depth is exactly 19 1/8, order a top that is 19. Do not order a top that will fit exactly in your grill. This is steel. It can expand. we want room for it to fit easily. You usually have a lip that your grates set on that is 1/2 inch on the front and 1/2 inch on the back. Make sure you give yourself a little play room for your top to fit.
The height / Lip is just how high of a lip you want on the griddle top. We bend each side up. Usually 1 to 3 inch. The 3 inch lip has become the most popular. It acts as a back splash and allows you to sear the side of the steak at the same time. If you order 2” or higher, we will automatically taper the left and right side near the front of the griddle to a 1 ½ inch front. Making for a easy use of your griddle top. Make sure your grill has room on all 4 sides for whatever size lip you request.
Special Offers
Thanks for your interest in a Griddle Master Coupon.
As you all probably know, UPS has raised their prices and so has the US Post Office. Our Griddle Tops are very heavy and bulky for shipping. Griddle Master has had to change the Free Shipping for orders subtotal over $300.00. We are still giving a discount , our current offer is a $20.00 discount for all order sub-total over $300.00.
Simply add the coupon code of ” spend300 ” and receive the $20.00 discount. Just remember your sub-total must be more than or equal to $300.00.
Thank you for your interest and know that you will love your products from Griddle Master.
Look at these unedited testimonials. Click here
Ordering Timeframe
Due to our Griddle Tops all being custom made, it usually takes 1 to 5 days in manufacturing. Most of the time it only take 1 to 2 days but in the busy season it may take a little longer. We are proud of our product being manufactured in the USA. We try to keep our commercial top full version for the Bakers & Chefs / Members Mark grill purchased at Sams Club in stock. So this may ship the same day if in stock. Accessory products will ship the same or next business day.
Griddle Warranty
Certain Custom Griddle Master products are guaranteed to the original purchaser to be free from defects in material and workmanship. Our warranty is non-transferable and valid only with proof of purchase.
Our warranty does not include damages caused by improper set-up, accidents, improper storage, misuse (“applying water while the griddle is hot”). The customer shall be responsible for the proper set-up, use and storage of the product. Under no circumstances is Griddle Master liable for any direct or indirect costs or damages.
By purchasing our Griddle Master Griddle Top, you release Griddle Master from all liability of damages caused by the Griddle Top. You accept all responsibility of damages to your grill / equipment you are operating the Griddle Top on. We have tested the product on multiple pieces of equipment without any damages to the grill for multiple years.
Please make sure you allow an opening at least 1 inch for smaller and 2 inches for larger grills on each side of the griddle when measuring for your final product. This is necessary to allow room for the heat to escape so there will be no damage to your grill.